01745 592 111

 

Delivery & Returns policy


At Top Models we are committed to providing you with our best service and commitment.

UK Mainland Delivery

Postage will be £3.95 for Royal Mail 1St Class for UK delivery’s, or £6.95 by courier.
*Free Delivery Orders over £99.99 will be carriage free.
Orders containing Hazardous goods (E.G. Fuel/Batteries) will be sent via UPS (no international shipping on these items) and charged at £6.95 (Free over £99.99).
Orders are delivered to the address given at the time of ordering and will be delivered by one of our designated national carriers.

All orders placed by 4pm are processed the same day. Standard Delivery is estimated at 1 - 5 working days.
In the event that anything is not in stock we will let you know. We will inform you when the product is back in stock and advise you of the expected delivery date.

Please note: First Class post only has an insurance value of up to £30 for products that do not arrive within 15 working days. This is the maximum we can claim on your behalf for lost items, less the cost of postage.

As Royal Mail first class and courier cannot be guaranteed next day (although most of the time this will be the case) we have allowed 1-5 workings days for postage, items will be processed and posted as promptly as possible usually resulting in you receiving your goods next day if processed before 4 pm.

International Delivery

We ship to most international destinations and charges for this will be shown during checkout.

If you destination is not listed please email us and we will provide a quote for shipping.
  1. Orders are delivered to the address given at the time of order and will be delivered by a suitable international courier.
  2. All orders placed by 4pm are processed the same day. Standard Delivery is estimated at 1 - 5 working days.
  3. Orders shipped outside the EU may be subject to customs charges. These charges are additional to any delivery costs and will need to be paid by the recipient.

In the event that anything is not in stock we will let you know. We will inform you when the product is back in stock and advise you of the expected delivery date.

Item Returns

As a consumer you have the right, in addition to your other rights, to cancel the item otherwise known as contract and receive a refund.

You must inform us in writing of your desire to cancel within 14 days of the products being delivered to you. We recommend you do this with a covering letter included with your returned items.

You must return the products to us at your own cost. We advise you to ensure the products are well packed and adequately insured during any return journey that you organise and advise using tracking to confirm your return.

We shall refund the total amount of money paid by you for the products, less any costs we may have incurred.

Please remember that once you have notified us of your desire to cancel the product otherwise known as the contract as there is a legal requirement for you to take good care of the products, which should be in as new condition.

Some items are exempt from our returns policy.

This includes but is not limited to:

  1. Software which has been unsealed
  2. Items which have been personalised or modified - for example, assembled or painted
  3. Services - such as bodyshell trimming or painting, or assembly services
  4. Sale or clearance items that is discontinued or no longer available after purchase.
  5. Any items returned as faulty found with no fault will incur a £15 inspection fee.


Contacting Us

For any Questions, comments regarding our Delivery & Returns Policy should be addressed to [sales@toprc.uk].

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